Exabytes^®

NEW In Version 3.1 !

• Multi-level categories supported
• Able to enter FAQ keywords to enhance search results
• New HTML editor which is supported in IE, Firefox and Mozilla web browser and also Mac platform

Frequently Asked Questions

• Browse FAQs by categories
• Display most viewed and latest added FAQs as default view
• Display FAQs listing with question and brief answer
• View full FAQ content with full answer, file attachment and other related FAQs in the same category
• Other features such as visitor ratings, printer friendly version and Tell-A-Friend feature
• Search FAQs by keywords with most relevant results being ranked on top

Integrate With Customer Helpdesk

• Able to integrate with Comdev Customer Helpdesk for visitors to post support tickets if they are unable to find the answers
• Vice versa, helpdesk ticket content can be added back as FAQ

Compile FAQ Knowledge Base

• Create and write your FAQ using HTML editor
• Choose its category, enter question, answer, search keywords and upload file attachment
• Easily list or search to edit and delete any FAQ as you wish
• Able to sort FAQ display sequence using Up & Down arrow

Manage FAQ Category

• Add, edit or delete FAQ categories
• Assign as a sub category under its parent

Preference Settings

• Define FAQ Support display properties
• Prohibit unlimited FAQ ratings per person
• Option to integrate with Comdev Customer Helpdesk
• Define Tell-A-Friend emails