|Manage Service Plan||Silver Management Plan||Gold Management Plan|
|24x7x365 Technical Support||yes||yes|
|O/S Updated and Security Patches||yes||yes|
|MRTG Bandwidth Usage Graphs||yes||yes|
|KVM Over IP||yes||yes|
|O/S Hardening Service||no||yes|
|Remote Hands and Eyes||8x5||24x7x365|
|Systems Administrative Service||no||2hours/month|
Our helpdesk is staffed 24x7 for servicing all of your technical issues. Additionally, we provide our clients with several ways to reach on-call engineers 24x7 in order to ensure that your urgent, business critical issues are resolved completely to your satisfaction.
Should your server ever experience any hardware issues, we will repair or replace your server so that it is restored to working order as quickly as possible. We maintain an ample inventory of spare parts and servers to deal with any hardware issues that arise.
Exabytes provides comprehensive Microsoft and CentOS Linux update and Security patch services. Microsoft customers are configured with Windows Update, which is monitored and managed centrally by our Information Security team. General release patches are applied using a customer defined maintenance window. Security updates are typically tested and installed within 8-48 hours of their release from Microsoft or CentOS. Our Information Security team monitors Cert advisories, SANS advisories, Slashdot, Microsoft TechNet and other operating system watchdog services.
Regular ping monitoring from our Monitoring System that checks the server every 60 seconds which are hosted off the network allows us to verify that your server is available online. If your server stops responding to ping requests, our fully staffed, 24x7 network operations center will follow escalation procedures that you, the customer can defined. These escalation procedures can be as simple as having our staff place a phone call or reboot your system, or with our more advanced Managed Services plans, can be as detailed as having us restart services, verify applications are responding, check system logs and/or produce outage reports.
Exabytes Dedicated Server offers you with real time information about your bandwidth usage through MRTG graph. Exabytes Dedicated Server’s MRTG graph gives you FULL visibility of your server’s traffics.
What is MRTG? The Multi Router Traffic Grapher, or just simply MRTG, is free software for monitoring and measuring the traffic load on network links. It allows the user to see traffic load on a network over time in graphical form.
Exabytes gives you ultimate control over your dedicated server. Exabytes Dedicated Server comes with FREE KVM Over IP on all our dedicated server offerings. This tool gives you total control over your dedicated server. KVM Over IP is a must for any server administrator as it provides great flexibility and usability on the server.
What is KVM Over IP? KVM Over IP (Keyboard, Video and Mouse Over IP) gives you the ability to remotely access your servers if you were right in front of your system. You get 100% control over your system even if your server’s internet connection is not working. This enables you to remotely reboot your server, get direct console access, re-install your operating system, troubleshoot your server, access your bios, watch your server boot-up and much more.
KVM over IP Features
Hardening your servers can serve to mitigate your risk of being hacked or suffering a denial of service attack by over 90%. Because most hackers use fingerprinting to identify what is running on your system, hardening techniques can hide this information or send misleading information that will make them think, for example, that your Windows 2000 system is a Novell system. This will, of course, cause all of their Novell hacks to be completely ineffective. O/S hardening tactics are frequently updated, and require high levels of security and system administration expertise.
Our engineers are available to provide you with expert advice regarding any and all server related issues or questions you have. Our engineers are equipped with Microsoft Certified Technology Specialist, Microsoft Certified System Engineers, and Microsoft Certified Professionals, Certified Ethical Hacker or CCNA certifications. We can provide you with recommendations regarding upgrades, performance improvements, third party software, etc.
Aside from simple ping monitoring, our Service and Network Monitoring system can monitor various services as requested by the customer. From our systems, we can monitor your server to ensure that services such as FTP, HTTP, SSH and others are not only answering, but also responding as expected. Monitoring requests and specific parameters can be provided by completing a form. If a service ceases to respond as expected, our monitoring service will automatically send a notification to the email address(es) specified by the customer.
Our network operations center is staffed by quality technicians trained in multiple operating systems, networking essentials and multiple applications. Whether you need assistance bringing a server back online, installing new hardware or just getting someone to reboot your server, our staff is setup to assist you as quickly as possible.
Depending on the Managed Services Level, the customer may get additional operating system administrative assistance. This might include requests to help adjust the operating system to match new service requirements, install software, maintain user policies, etc. Requests can be regularly scheduled maintenance or ad hoc requests.
As hackers continue to come out with new strains of viruses in attempts to compromise servers, one way to try to stay protected is with anti-virus software. With specific Managed Services Plans, we will install and monitor licensed McAfee or Norton anti-virus tools to help protect your server.
Fully Managed Backup from Exabytes offers you a quick and easy way to backup and protect your business data. Exabytes Fully Managed Backup Service provides you with Backup Storage and Industry Leading’s R1Soft CDP (Continuous Data Protection) Software as an integrated solution. Once configured, Exabytes Fully Managed Backup is fully automated, eliminating the manual process traditionally associated with backup technologies (e.g. FTP).
R1Soft CDP Solution is a server software application that enables disk-based data protection and disaster recovery for linuxservers and workstations running Microsoft Windows and Linux operating systems. CDP Server protects disk volume data using synchronization over the network storing point-in-time snapshots in disk-based storage.
Exabytes Fully Managed Backup Service delivers a data-protection and disaster-recovery solution that runs on your server and allows you to store backups to highly redundant and fault-tolerant storage devices.
Secure your network and information from unauthorized access, while maximizing network resiliency and maintaining business continuity. Junpier SSG series provides advanced application-aware firewall services with identity-based access control, denial of service (DoS) attack protection, and much more.
Extend your network with secure, flexible, seamless remote access. Juniper SSG series offers unmatched clientless portal capability and cross-platform full-tunnel client for up to 10,000 simultaneous SSL or true IPsec connections in one device - all protected by world-class firewall services and much more.
For more information regarding Juniper SSG security appliances go to:
We typically install most software packages for our clients at no charge. However, we do reserve the right to charge a reasonable one-time fee for the installation of any custom software packages you require.
We are extremely experienced in performing all varieties of server migrations. Any properly executed server migration requires extensive planning, hours of hard diligent work by expert server administrators, and post migration support. All in all, a successful migration is a very time consuming project. Our migration services start at RM1200. If you are interested in having us migrate a server for you, please contact our sales team for a customized quotation.